Satisfaction Guarantee

Six-Month Satisfaction Guarantee Policy

At AlphaMane, we are committed to providing exceptional hair restoration solutions that deliver real results. We understand that taking the first step can feel like a leap of faith, which is why we’re proud to offer our Six-Month Satisfaction Guarantee. If you don’t see results after six months of consistent use, we’ll refund the full cost of your six-month supply—because we believe in our product and want you to feel confident in your decision.

Our Guarantee

We guarantee that if you use our product as directed for six consecutive months and do not experience any visible improvement in your hair, you are eligible for a full refund of the cost of your six-month treatment.

Eligibility Criteria

To qualify for the Six-Month Satisfaction Guarantee:

1. Consistency: You must have used the product as instructed, without interruption, for six consecutive months.
2. Documentation: You must provide:
   • A clear set of before-and-after photos taken at the beginning of your treatment and at the end of the six months.
   • Proof of purchase for the six months (e.g., order history or receipts).
   • Confirmation that the treatment was used according to the prescribed guidelines.
3. Refund Request Deadline: Refund requests must be submitted within 30 days after completing the six-month treatment cycle.

Exclusions

The following scenarios are not eligible for a refund:

• Inconsistent or incomplete use of the product during the six months.
• Refunds for dissatisfaction unrelated to the product’s efficacy (e.g., preference for a different product or dissatisfaction with packaging).
• Shipping and handling costs are non-refundable.
• Returned or unused products cannot be refunded, as per South African health and safety regulations.

How to Request a Refund

If you meet the above criteria and would like to request a refund:

1. Contact Us: Email our team at orders@alphamane.co.za with:
   • Your order details and proof of purchase.
   • Before-and-after photos documenting your six-month progress.
   • A brief explanation of your treatment experience and why you feel the product did not work for you.
2. Processing Time: Our team will review your submission within 7 business days and contact you with the outcome.
3. Refund Timeline: Once approved, refunds will be processed within 10-14 business days to the original payment method.

Our Commitment

At AlphaMane, we stand behind the quality of our products and the results they can achieve. Our Six-Month Satisfaction Guarantee is a testament to our confidence in helping you take control of your hair restoration journey with peace of mind.