Privacy Policy

At AlphaMane, we take your privacy seriously and are committed to handling your personal information with the utmost confidentiality and care. As professionals, we follow strict security protocols and are fully compliant with the Protection of Personal Information Act (POPIA). Your trust is important to us, and we ensure that all personal data is handled with respect, transparency, and professionalism.

1. Collection of Personal Information

We collect only the information necessary to provide you with high-quality hair restoration products and services. This includes:

Contact information (name, email address, phone number)
Shipping details (address for delivery)
Health-related information relevant to your consultation and prescription needs
Payment information for processing transactions

All data collected is strictly used to enhance your experience with AlphaMane and deliver your products effectively.

2. Use of Personal Information

The personal information collected is used for the following purposes:

Processing orders, managing shipments, and delivering services
Conducting medical consultations and evaluations by licensed professionals
Sending updates on recurring subscriptions, treatment progress, or promotional offers (if consent is provided)

We strictly use your data for these purposes and do not share it with third parties, except as required to complete your transactions (such as shipping providers and payment processors).

3. Protection and Confidentiality of Your Information

We maintain the confidentiality of your personal information and adhere 100% to the requirements of the POPIA Act. This means:

Your data is stored securely and is accessible only to authorized professionals who need it to provide you with our services.
We implement advanced security measures to protect against unauthorized access, data breaches, or misuse of information.
Our staff and medical professionals are trained in handling personal information professionally and in accordance with POPIA requirements.

4. Disclosure to Third Parties

Your personal data is confidential and will not be shared with any third parties, except:

To authorized service providers, such as couriers or payment processors, solely for the purpose of fulfilling your order
If legally required by governmental authorities to comply with applicable laws or regulations

All third parties we work with are required to comply with POPIA and uphold the same standards of confidentiality.

5. Accessing and Managing Your Information

You have the right to:

Request access to your personal information held by us
Update or correct your personal details at any time
Withdraw consent for processing your information (however, this may affect our ability to provide certain services)

Please contact us if you wish to make any changes or have concerns about your personal information.

6. Retention of Information

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Once your information is no longer needed, it is securely deleted from our systems.

7. Contact Us

If you have any questions, concerns, or requests related to your privacy or our compliance with the POPIA Act, please contact us at:

Email: info@alphamane.co.za
Phone: 082 461 3532

Your privacy and security are our top priority, and we are dedicated to providing a safe, confidential experience while helping you achieve your hair restoration goals.